General Terms and Conditions

Q‐BRICKS, d.o.o.
Opekarska cesta 16
1360 Vrhnika
Slovenia
www.q-bricks.com

(hereinafter referred to as: Q-BRICKS, the provider or us)

1. General information

These General Terms and Conditions (hereinafter also referred to as: GTC) apply to all orders placed through the company Q-BRICKS (online store, email or other). These terms and conditions may not be amended or supplemented without the prior permission of the company Q-BRICKS.

These General Terms and Conditions are written in Slovenian and several other languages, but foreign customers (especially consumers) should be aware that Q-BRICKS is a Slovenian company and therefore any communication with or in relation to Q-BRICKS (e.g. a complaint about goods purchased) may be in Slovenian.

The company Q-BRICKS will endeavour to communicate with foreign customers in English, Italian or German, but cannot guarantee this.

In case of a discrepancy between the Slovenian and other versions of these General Terms and Conditions, the Slovenian version shall prevail.

If, as a customer or user of the online store, you have any questions about the offer or the use of the online store, or if you just need more information about orders, delivery and complaints and the protection of personal data, you can contact us for help and information via:

email: info@q-bricks.com
telephone: +386 31 249 097
by personal visit at their registered office at: Opekarska cesta 16, 1360 Vrhnika

The online store strives to provide all the necessary technological and organisational solutions to ensure the security of your purchase to the best possible extent. The transfer of sensitive personal and transactional data on the website is carried out in a secure mode using the SSL protocol (SecureSocketsLayer). The online store meets all the requirements and prescribed conditions in accordance with sectoral legislation and European Union law, including in the field of personal data protection (GDPR).

Please note that different conditions apply when dealing with consumers (B2C) than when dealing with businesses (B2B).

The General Terms and Conditions of the online store are drawn up in accordance with the Act on Electronic Commerce Market Act (ZEPT), the Consumer Protection Act (ZVPot), the Obligations Code (OZ), the Personal Data Protection Act (ZVOP-1) and the EU General Data Protection Regulation (GDPR).

Please read the General Terms and Conditions carefully before purchasing from the company Q-BRICKS.

The General Terms and Conditions deal with the operation of the online store, the rights and obligations of the user (hereinafter also referred to as: the customer of the online store) and the business relationship between the company Q-BRICKS and the customer. A customer is understood to be any natural person who has made a purchase in an online store. A customer is also understood to be any legal entity that has made a purchase in an online store in accordance with the provisions of these terms and conditions that apply to legal entities (companies). The customer is bound by the General Terms and Conditions in force at the time the order is placed. By confirming the order, the customer is informed of the General Terms and Conditions, the personal data protection

The online store is managed by

Q-BRICKS, trgovina, d.o.o.

Opekarska cesta 16

1360 Vrhnika

Slovenia

www.q-bricks.com

email: info@q-bricks.com

Company registration No.: 8660611000

VAT ID No.: SI11971789

which is also an online store service provider.

The online store is open 24/7. For various technical reasons, it is sometimes not possible to operate the online store or even to access the store, and the company Q-BRICKS reserves the right to restrict or suspend access to the store website for a limited or indefinite period of time.

Q-BRICKS shall not be held liable for the non-operation of the store due to lack of knowledge of the use, for any consequences of misuse of the online store or for the non-operation of the service due to network failure, power failure or other technical malfunctions that may temporarily or permanently affect the use.

The following operating conditions govern the sale of goods that are available in the online store or for which the customer can make an online purchase at www.q-bricks.com. Offers in the online store are only valid for orders through the online store, unless the buyer and the provider agree otherwise in writing. A purchase made through the online store is considered a purchase in accordance with the legislation of the Republic of Slovenia.

The General Terms and Conditions published in the online store at the time of purchase (confirmation of the order by the provider) apply to each order. These terms and conditions of business exclude any other operating conditions, with the exception of the provisions of any other contract concluded separately between the buyer and the provider at the initiative of the buyer or provider.

These operating conditions may change at any time, therefore the seller suggests that the buyer reads them with each purchase. If the General Terms and Conditions change at the time of the purchase (i.e. between the time the customer places the order and the time the provider confirms the order), the provider will allow the customer to withdraw from the order if the customer does not wish to make the purchase under the new terms and conditions. Changes to the General Terms and Conditions are effective from the date the seller publishes the new terms and conditions on its website. Each version of the terms and conditions of business is dated separately.

The General Terms and Conditions are available on the website and the customer can download, save or reproduce them on an electronic device via an internet connection available in the provider’s online store.

3. Offers

All Q-BRICKS’ offers are non-binding. The product shown and its descriptions may be subject to minor variations and/or technical changes. For special offers, please send us an email to info@q-bricks.com.

Bricks or products colors in the pictures may differ from the actual colors.

3.1 Puzzle blocks personalisation

Since a “Puzzle block” is a personalised product, any complaints and returns are excluded. Q-BRICKS refuses any changes to the submitted graphical layout after the order has been submitted.

The print on coloured bricks can differ from the print on white bricks.

The print quality of your photos depends on their quality. The printed colors on the bricks may differ from those shown on the screen.

4. Prices

Orders placed in our online store are subject to the product prices stated at the time of placing the order or on the applicable B2B price list. All prices are expressed in euros (€). The prices quoted are final prices, which means they include the stipulated VAT rate. The tax percentage (VAT) depends on the status of the person ordering the goods (natural person or legal entity), the location/registered office of the final buyer and other conditions, which are detailed on the “VAT” subpage. Q-BRICKS reserves the right to refuse any and all orders in case of a manifest pricing error. For large orders, Q-BRICKS may grant a quantity discount at its discretion. In such cases, please send us an email to info@q-bricks.com.

Prices are valid at the time of order placement and have a predetermined validity, except in the case of promotions where the validity of the offer is specifically indicated.

The prices applicable to each order shall be those in force at the time when the submitted order was received by the supplier's IT system. The sales contract between the provider and the buyer is concluded at the moment when the buyer receives the order confirmation email message (confirmation of the order placed by the provider). From this moment on, all conditions of purchase are fixed and apply to both the provider and the buyer.

The provider reserves the right to change the offer prices without prior notice.

Product prices do not include delivery or postage costs. These costs are borne by the buyer. Delivery and shipping costs are charged during the ordering process in the online store. These are also listed when reviewing the contents of the cart and calculating the value of the order before the electronic confirmation of the order. When selling and supplying goods to consumers outside the EU, the buyer's country may charge additional costs for customs clearance, customs duties and taxes, which are borne by the buyer.

In special cases where, e.g. due to technical peculiarities, etc., the price is not displayed next to the product, the buyer can send a request to the seller by clicking on the selected field, and the seller will provide the buyer with the necessary information about the price as soon as possible.

Despite extraordinary efforts to provide the most up-to-date and accurate information, it may happen that the price information is incorrect or that an obvious error occurs in the price of the item. In this case, or if the price of the item changes during the processing of the order, the buyer will be notified immediately of the latter and of any withdrawal from the contract.

5. Payment and purchase procedure

Ordering in the online store takes place in Slovenian, German, Italian, French and English via the internet 24/7. The products can be selected and ordered by the customer from the list of products offered in the provider's online store.

The contract of sale and delivery is concluded between you as the buyer and the company Q-BRICKS as the seller.

If you are a natural person, please note that you must be at least 18 years old to place an order and sign the contract.

We will only process your order if you accept the following when placing the order:

General Terms and Conditions;
the prices and charges as stated in this online store and on the order;
storing information about your name, surname, address, telephone number and email address for the purpose of processing your order;
redirection of credit card details when processing orders in accordance with the General Terms and Conditions of the bank card;
the conclusion of this contract in accordance with Slovenian law.

In the event of a manifest price error, terms or essential characteristics of the product, Q-BRICKS may refuse to conclude the contract or withdraw from the contract.

You do not need to register to buy or send an enquiry. This means that you can make a purchase in the online store without registering (without creating an account). In this case, you must enter the information required by the system on the purchase form. This information will not be stored in the system for any subsequent purchases, nor will your order history be created.

If you want to shop as a registered user (e.g. to store your details for future purchases and to record your purchase history), the system will guide you through the steps to open an account that you can access with your username (email address) and password. The system will store your details and your purchase history. You can change the information when you log in to your account. If you wish to delete your account, you can simply send your request to the following email address info@q-bricks.com.

The system will remind you which details are required for a valid order.

In the online store, you can find out all the main features of the product you are ordering in the product description, or you can send an enquiry to info@q-bricks.com for further information.

5.1 Purchase procedure (for natural persons):

Adding a product to your cart: The customer can add the product to the shopping cart by selecting the desired variant of the product with the desired specifications on the product display and clicking on the shopping cart button.

Shopping cart overview (optional): Once a product has been added to the shopping cart, the customer can use this page to view the products in the cart, to calculate the delivery costs and, if available, to apply any discount. The customer can also edit the number of products in the shopping cart or remove some of them from it, change the quantity, etc. The shopping cart can be accessed by the customer from any page of the online store by clicking on the “Cart” icon located in the upper right corner. It is not necessary to inspect the shopping cart before purchasing to complete the order, so the customer may skip this step at his/her discretion. After the customer has added the product to the shopping cart, they can always access the cash register directly from any page on the website.

Checkout (delivery and method of payment, purchase overview): In this step, the customer determines the address for the invoice and delivery, selects a possible delivery method (where the customer learns about the delivery area and delivery time, insurance and shipment tracking), applies any discounts by entering a discount code (promotional vouchers or discount vouchers), the B2B customer code (predetermined discount) and determines the method of payment. The customer can also reach this page from any web page of the online store, by moving the mouse to the shopping cart in the upper right corner; by clicking on the shopping cart, the customer will also see the “Checkout” button. In this step, the customer can review the purchase again, i.e. check the contents of the cart or order, including quantity and price, the selected method of delivery and payment, where the customer can also correct or change the entered data if necessary. Before completing an order or purchase by selecting the checkbox, the customer gives their explicit consent to the processing of personal data and at the same time confirms that they fully understand the General Terms and Conditions and accepts them. In the case of incorrectly entered delivery data, such as name, surname, address, postcode or country, the provider is not responsible if the shipment has not arrived correctly.

Payment (payment processing)/purchase confirmation: Once the customer has filled in all the fields and clicked on the “Confirm” button, they will be redirected to a set of payment websites, to a credit card processing page or to an individual payment system. The customer is guided by the website during the payment process, depending on the chosen payment method. All pages on which payment data is processed are encrypted and protected by security certificates. By clicking on the “Confirm” button, the customer completes the purchase process. If the customer has chosen a pro-forma invoice via wire transfer as the method of payment, the buyer will be provided with a PDF pro-forma invoice with all the details for the wire transfer. When the buyer makes the wire transfer according to the pro-forma invoice and the provider receives the funds in the account, the purchase is completed and the provider will continue with the order. After completing the purchase on the website, the buyer receives an email with all the information about the order, payment and delivery (estimated date of sending the item/items). The purchase contract between the provider and the buyer is concluded at the moment the provider confirms the order (the buyer receives an electronic message about the receipt of the order).

Before using each product, it is necessary to read the warnings on the product packaging.

Upon receipt of your order, we will send you an email confirmation of receipt (order confirmation). If for any reason the order is unsuccessful, the system will immediately prompt you with a new window.

When paying with a credit card, we will send you an order confirmation only after the credit card has been approved. If you do not receive an order confirmation within a reasonable time, please contact us directly. We aim to process your order quickly and without unnecessary delays, but we cannot be held responsible for circumstances resulting from problems or errors in electronic communications.

The purchase contract between the company Q-BRICKS and the buyer is concluded at the moment Q-BRICKS confirms the order. From that moment on, all prices and other conditions are fixed and apply to both the provider and the buyer. After placing an order, the customer receives an email notification that the order has been accepted or rejected.

Before confirming the order, the customer has the opportunity to review the order and make corrections regarding the selected products and the quantity of selected products. After confirming the purchase, the buyer can arrange the correction of the order by notifying the company by email or telephone, but only until the moment when the goods are shipped. The buyer may, within the same period, notify the provider of the cancellation of his/her order by sending an email to info@q-bricks.com. Items remain the property of the provider until payment is made in full.

The provider forwards the invoice together with the ordered items to the buyer or sends the issued invoice in PDF format to the buyer's email address specified by the buyer upon registration or order, or sends a link to the invoice, which the customer can download and save or reproduce on their electronic device, to the email address provided by the buyer upon registration or in the order form.

The buyer is obliged to check the correctness of the data before placing the order. Subsequent objections regarding the correctness of the issued invoices will not be taken into account by the provider.

We strive for the most detailed and correct description of the products and the provision of appropriate images of all sales items on our website. However, we cannot guarantee that all the information provided about the products and their images are completely accurate. In case of ambiguity, check the accuracy of the information with the seller. Any aesthetic differences between the image and the actual item do not affect the specification of the product itself.

5.2 Purchase for legal entities

The process of purchasing from the online store for legal entities (companies, sole proprietors and other legal entities) is the same as for natural persons, except that the legal entity selects the option to buy as a legal entity (or enters their VAT ID No.) and confirms their agreement with the operating conditions.

If the legal entity wants an invoice to the company, they accept the terms of business that apply to companies. The main difference is in the possibilities of withdrawal from the contract. Legal entities do not have the possibility to withdraw from the contract without a reason, as is the case for consumers (natural persons), in the manner described below in these Terms and Conditions. Refunds for legal entities are not possible.

When a legal entity enters their VAT ID No. (at the checkout), they are responsible for the truthfulness of the company details and if they provided a valid VAT ID No. The no. (verified via VIES) is thus VAT exempt. If a company's VAT number is misused, the person who misused it is criminally liable. We are not responsible for incorrect or incomplete VAT numbers. If VAT no. entered incorrectly, VIES detects it as invalid and VAT is calculated based on the buyer's country.

5.3 Payment methods

The following payment methods are available in the online store:

the PayPal payment system (the buyer will be redirected to the PayPal website to make the payment)
payment by pro-forma invoice/prepayment is made to the seller's transaction account (which will be sent to the buyer's email address as soon as the order is received)
credit card payment (Mastercard, Visa, American Express, Cartes Bancaires, SEPA, giropay, Sofort, Apple Pay, Google Pay)
deferred payment (for contractual customers)

You can find out more about the payment methods and their conditions below and on the “PAYMENT” page, where you will also find a detailed table of payment methods and a brief description of each payment method.

For bank transfer to our account, please pay the amount indicated on the order confirmation/invoice you received:

Payee: Q-BRICKS, d.o.o., Opekarska cesta 16, 1360 Vrhnika, Slovenia
Bank: SPARKASSE, d.d., Cesta v Kleče 15, 1000 Ljubljana, Slovenia
IBAN: SI56 3400 0102 0541 244
BIC (SWIFT CODE): KSPKSI22XXX
Purpose of payment: order number

The payment deadline is three (3) working days from the order/invoice confirmation. If we do not receive payment within this time, it will be understood that you are withdrawing from the confirmed order/invoice and we will cancel it.
The cost of special payment options (i.e. payment on delivery, express delivery, etc.) will be added to the amount.
Delivery costs will be calculated separately.

Please note that local laws may impose additional costs or taxes or similar. Q-BRICKS recommends its customers (especially consumers) to always check with the local authorities any additional financial obligations before purchasing from the company Q-BRICKS.

The invoice breakdown includes the price, tax and all costs associated with the purchase. The buyer is obliged to verify the accuracy of the data on the invoice before placing the order. The buyer is obliged to verify the accuracy of the invoice data and to notify Q-BRICKS of any errors within 3 (three) working days at the latest. Further objections relating to the correctness of the invoices issued shall be disregarded.

6. Virtual gift cards

The gift card can be purchased in the Q-BRICKS online store. The purchase of a gift card is subject to the same terms of business as the purchase of other items. Gift cards are valid for 5 years from the date of issue, unless otherwise stated on the voucher.

Replacing a gift card for cash is not possible. The card is redeemable only in full amount. If the purchase value is higher than the gift card value, the gift card holder must pay the difference. The purchase value must be higher than the gift card value.

USE OF THE GIFT CARD:

Select the goods you want to buy and add them to your cart. Continue and complete your order. Select a delivery method, specify a delivery address and select a payment method.

Enter the gift card code in the Gift card code field and confirm by clicking on the Enter gift card button. To redeem more cards, simply repeat the process.
When you enter the codes, the value of the gift cards is automatically deducted from the price of your order. The amount that still needs to be settled remains.
Then you just submit the online order.
Within one online order, we allow you to use several gift cards at the same time. If an order or part of an order is cancelled and therefore the gift cards are not redeemed, we will replace your cards with new gift cards. We will refund the money paid to your bank account or credit card if you used it to make the purchase. All you have to do is let us know the codes of the redeemed gift cards and your bank account number.

7. Discount codes

A discount code or promotional code brings various benefits when you buy through the Q-BRICKS online store. You can find an active code on the front page of the advertisement, in the Q-BRICKS online store email or in other media. The code brings a variety of benefits, ranging from gifts to discounts. Any code is always time-limited and must be used within a limited time or it is invalid. If the customer redeems the discount code, or subsequently cancels the order with the redeemed code of his/her own free will, he/she will no longer be entitled to a new benefit from this code.

Discount codes are not cumulative and do not apply to products on sale, unless otherwise stated.

The discount code can only be used by individual customers and companies that do not have a specific scale discount.

The discount code does not apply to retailers.

The discount code is not valid for gift cards.

The discount code does not apply to products in the Bricks4Kidz category.

USE OF THE DISCOUNT CODE:

Select the items you want to buy and add them to your cart. The value of your order must exceed the value of the discount code by at least €1. When you have finished adding items to your cart, proceed by clicking on the Checkout button. Enter your personal details and select your delivery method, as well as your delivery address and payment method.
In the same step, click on the Have a coupon? field. Click here to enter the code and enter the discount code in the Coupon code field and confirm by clicking on the Enter coupon button. If you want to use more than one discount code at the same time, simply repeat the process.
When you enter the discount codes, the value of the discount codes is automatically deducted from the price of your order. The amount that still needs to be settled remains.
A discount code can also be a one-off code, which means you can use it only once.
In principle, it is not possible to combine different forms of benefits (discount code, promotional code and bonus) within the same order.

8. Delivery costs

We always try to ensure that delivery costs are as low as possible with regard to the delivery time and the quality of the delivery service. Delivery costs are calculated according to the weight or quantity of the goods ordered. At the online store checkout, the customer can choose the most suitable delivery method. The exact delivery costs are calculated and indicated during the ordering process in the online store. In exceptional cases, delivery costs may differ from those indicated during the ordering process in the online store. In this case, we will inform you immediately so that you can reconsider your order. For business customers (B2B), the delivery costs will be agreed in advance and will be indicated on the invoice.

Any costs incurred due to several unsuccessful delivery attempts and due to storage in a warehouse for delivery services shall be charged separately to the buyer.

In the case of the delivery of goods outside the EU, additional costs may be incurred. Such costs include, for example, costs incurred in transactions or costs related to the execution of payments (remittance costs, currency exchange, etc.) and possibly costs related to customs procedures, customs clearance or import duties and other duties/taxes under the regulations of the addressee's country. The seller shall not be liable for such costs and they shall be borne entirely by the buyer.

For purchase amounts exceeding €150 gross (only for B2C buyers) within EU, postage is free of charge, but only with the cheapest postal service provider, in this case GLS.

9. Delivery time

Goods are delivered directly from our warehouse in Slovenia. Central warehousing ensures lower prices for storage and handling, so that we can offer lower prices for our products.

The handling time for processing the order (from the placed order to the delivery of the package to the selected courier/postal service provider) is 3–7 working days. This applies to products in stock and already packaged.

The normal delivery time is three to seven (3–7) working days for goods that are in stock and already packed, ten (10) working days for goods that are in stock but need to be packed specially for you, and up to four (4) weeks for goods that are out of stock.

If the goods are out of stock or packed, we will inform you immediately. In any case, we will do our best so that you will receive the goods as soon as possible. We will also do our utmost to ensure that we have stock at all times.

The delivery period starts when payment is visible in our bank account. If we deliver the goods to the delivery service on time, we are not responsible for any delays by the delivery service.

Delivery times only exceptionally exceed 4 weeks, except in the case of the difficult delivery of goods (e.g. during the New Year holidays or annual leave), when the deadline may be extended, of which you as a customer will be notified to your email address. The same applies in the case of concluding an individual agreement with the buyer. In very rare cases, due to a change by the supplier, the terms of delivery may change, of which the buyer will be notified immediately. If the change in the delivery time is unacceptably long (e.g. more than seven weeks), the provider allows the customer to withdraw from the order or will offer the customer (if so requested) the most favourable option to change the order. The buyer must notify the provider of their decision by email to info@q-bricks.com.

In the event of any unexpected complications (force majeure and other) or delays in the order, the buyer will receive a notification via email stating the estimated delivery time of the order.

Partial deliveries are allowed by agreement with the buyer.
If the delivery fails for reasons for which the Q-BRICKS is not responsible, the company Q-BRICKS may withdraw from the contract.

If the buyer receives goods that they consider to have been damaged during delivery, we advise you to reject such a damaged package or immediately notify the provider to the email address info@q-bricks.com and describe the situation. The buyer should keep the item together with the packaging and store it in the same condition as they received it, for the purpose of proving the damage to the courier company. The buyer should also record the time of delivery and, if possible, the name and surname of the delivery person. All the above information will serve to facilitate the claim with the courier service.

The provider is not liable for damage, destruction or inability to provide and supply products due to war or civil unrest, strikes, cessation of work in industry, fire, storm, floods or thunderstorms, breakdown, intentional damage, theft or other cases of force majeure.

10. Right of withdrawal for CONSUMERS ONLY (B2C) in online store

The consumer has the right to withdraw from the contract within fourteen (14) days of the conclusion of the contract without giving any reason.

The withdrawal period referred to in the preceding paragraph shall begin on the day on which:

the consumer or a third party other than the carrier appointed by the consumer acquires actual possession of the goods;
the consumer, or a third party other than the carrier designated by the consumer, acquires actual possession of the last piece of goods if the subject of the contract consists of several pieces of goods ordered by the consumer in a single order;
the consumer, or a third party other than the carrier designated by the consumer, acquires actual possession of the last consignment or piece of goods where the supply of goods consists of several consignments or pieces;
the consumer, or a third party other than the carrier appointed by the consumer, acquires actual possession of the first item of goods, provided that the supply of goods is regular during the period.

To exercise your right of withdrawal from the contract, you must email us at the following address info@q-bricks.com to inform us of your decision to withdraw from the contract by an unequivocal written statement (e.g. a letter sent by mail, fax or email). When exercising your right of withdrawal from the contract, please provide your name and contact details (address, telephone number and email address), the order number and details of the goods in respect of which you wish to withdraw from the sales contract so that we can identify your order. The original invoice and a copy of the withdrawal notice must also be attached.

To comply with the withdrawal period, you must send a notification of exercising of the right of withdrawal before the expiry of the withdrawal period.

You may also withdraw from the contract by completing the withdrawal form attached to these terms and conditions and sending it by registered post to our registered office.

Effects of withdrawal

If you withdraw from this contract, we will refund all payments we have received from you, including shipping costs, and excluding any return charges (except for additional costs incurred if you have chosen a type of delivery that is not the cheapest in our offer), immediately and no later than fourteen (14) days from the time you notify us of your decision to withdraw from this contract.

Upon termination of this contract, we will refund all payments received, including delivery costs. Such reimbursement is be made by crediting the buyer's account or by the same means of payment as used for the original transaction, unless otherwise expressly agreed with the buyer. The company may withhold payment in the cases and within the deadlines set by the Consumer Protection Act.

You bear the direct costs of returning the goods.

You are not obliged to give a reason for cancelling the purchase, but you must return the goods undamaged in their original packaging, with their original labels and in the correct quantity. You will send or deliver the goods to us immediately and no later than fourteen (14) days from the date on which you notify us of your decision to withdraw from this contract.

Address for returning the goods:

Q‐BRICKS, d.o.o.

Opekarska cesta 16

1360 Vrhnika

Slovenia

You are responsible for any diminished value of the goods due to use that is not strictly necessary to determine the type of goods. We do not accept redemption shipments.

Refunds are not possible for products on sale. Already purchased products cannot be exchanged for products that are on sale!

Establishing the diminished value of goods

When the goods arrive at the Q-BRICKS warehouse, we check that they are fit for sale and that they have not been damaged or altered (the essential integrity of the returned product is a prerequisite for exercising the right of withdrawal), therefore the utmost care is taken when preparing the package.

To determine the nature, characteristics and functioning of the goods, handle and inspect them (i) with all due care and (ii) as you would in a shop. If you handle or inspect the goods in any other way, this may reduce their value (possibly in full), which may result in a corresponding reduction in the amount of the refund (possibly in full). Any reduction in the value of the goods is determined on a case-by-case basis.

You can partially open the packaging and carefully check the type and colour of the goods without damaging the whole package.

If the packaging is destroyed, you can expect the value of the goods to be reduced (possibly in full). Any use of the goods can also mean a reduction in the value of the goods. If the goods show signs of use, this may mean that the value of the goods has been completely reduced. We remind you that while the goods are in your possession and until they are returned to us, you are responsible for any damage that may occur.

11. Right of withdrawal for BUSINESS PARTIES ONLY (B2B)

Any cancellation after order confirmation must be agreed in advance by email info@q-bricks.com. Q-BRICKS is a fair and understanding company and we will always try to find the best solution for everyone.

12. Transfer of risk (not applicable to insurance policy) FOR BUSINESS PARTIES ONLY (B2B)

Goods are transported at the buyer's own risk. The risk passes to the buyer when the goods are handed over to the delivery service. This applies regardless of whether Q-BRICKS bears the delivery costs or not. If the packaging is physically damaged, lacks contents or shows signs of opening, the customer must initiate the complaint procedure with the delivery service.

13. Q-BRICKS guarantee

Q-BRICKS guarantees that the goods are free from defects in materials and/or workmanship and of the quality promised at the time of the transfer of risk. The guarantee is valid for two years and can only be claimed by the consumer with the original invoice attached, but does not cover normal wear and tear.

14. Complaint

If the goods we deliver to you are damaged or do not meet the specified characteristics, you as the buyer have legal rights under the applicable Slovenian regulations governing the sale of goods to customers. Goods are defective if they do not comply with the contract of sale as regards quantity, quality and characteristics, or if they are not fit for the purpose for which they were acquired.

The provisions of these General Terms and Conditions do not limit any rights you may have under the law.

In the case of material defects of the goods delivered, please notify us as soon as possible, i.e. within two (2) months from the date of discovery of the defect for CONSUMERS and immediately for B2B companies. You are entitled to a free replacement of defective goods. Defective goods can always be replaced, unless this would cost you disproportionately.

In the case of damage to the goods not caused during transport, you must notify us in writing at the following email address info@q-bricks.com within eight (8) days of receipt of the goods. The notice must contain (company name), first name, surname, address, (tax ID No.) and a picture of the reason for the complaint with a statement of reasons. All complaints will be resolved in accordance with the provisions of the applicable legislation.

Complaints will be considered if Q-BRICKS has not honoured the agreement according to your order or a separate agreement between you and Q-BRICKS (we have not delivered the ordered product or the delivered product is damaged).

Q-BRICKS will take an up-to-date approach to resolving complaints and claims in line with good business practices. We will try to rectify any errors identified as soon as possible.

Q-BRICKS reserves the right to reject a complaint or claim in the following cases:

if no invoice is attached;
if the goods are not returned in their original packaging, or if there is damage to the goods or packaging due to careless handling or handling that is not in accordance with the contract between the Buyer and the Seller, these conditions or good business practices;
if the goods have been used by the buyer for an indefinite period of time until withdrawal from the contract;
if the complaint is unfounded and in other cases where the refusal is in accordance with the principle of care and fairness or good business practice.

Complaints can be sent to the following email address info@q-bricks.com or to the postal address O-BRICKS, d.o.o., Opekarska cesta 16, SI-1360 Vrhnika, or lodge them in person at the seller's registered office.

It is also not possible to withdraw from the contract if the customer may have already started using the product or if they have already opened and assembled individual components of the products.

The possibility of withdrawal from the contract does not apply to products/goods that are manufactured according to the instructions of the buyer or consumer and tailored to their personal needs or in the case of individual offers. In addition, the possibility of withdrawal from the contract does not apply to customers who are subjects of commercial law or other legal entities not subject to the Consumer Protection Act.

Registered buyers (B2C) can also submit a request for the return of the goods online. Go to the “My Account” tab and select “Orders”. Click the number of the order you want to submit a complaint for and then the “Return of the Goods” icon. You will be notified by email once your request has been reviewed and about further steps.

14.1 Liability for material defects

The buyer has the right to claim for defects in the purchased products under the law of material defect, subject to compliance with the applicable Consumer Protection Act.

The buyer may exercise his rights under the material defect if they notify the company of the defect within two months of the date on which the defect was discovered. The company is not liable for material defects in the goods that become apparent after two years have elapsed since the goods were delivered.

The defect in the product is material:

if the item does not have the characteristics necessary for its normal use or circulation;
if the item does not have the characteristics necessary for the particular use for which the buyer is buying it, which were known or should have been known to the seller;
if the item does not have the characteristics and qualities that were expressly or tacitly agreed or prescribed;
if the seller has handed over an item that does not match the sample or model, unless the sample or model was shown only for notification purposes.

The company shall not be liable for any costs that the buyer/consumer may incur directly or indirectly as a result of material defects (such as costs of assembly, disassembly, etc.).

A buyer who duly notifies the supplier of a defect shall have the right to claim from the provider at his own choice: 1. rectification of the defect, 2. a refund of the amount paid in proportion to the defect, 3. replacement of the goods, or 4. refund of the amount paid.

Item return form – to claim a material defect

Withdrawal from the contract

15. Retention of Title

The goods remain the property of Q-BRICKS until payment is made in full.

16. Limitation of liability and disclaimer

Q-BRICKS is not responsible for the use of this online store and for any damage caused by the use of the online content in the online store.

Q-BRICKS makes every effort to ensure that the information published on its website is up-to-date and correct, but product characteristics, delivery time or price may change so quickly that Q-BRICKS is unable to correct the information on the website, despite due diligence. In such a case, Q-BRICKS will inform the customer of the changes and give the customer the opportunity to cancel the order or to exchange the product ordered.

The provider provides the most up-to-date and accurate content of its websites. The provider is not responsible for the occasional non-functioning of the site and the inability to access and use the information on these websites. The provider is not responsible for any viruses that may be transferred to users from this website, and therefore recommends that users adequately protect their software from viruses against possible transmission from this website.

Users use all published content at their own risk. The provider reserves the right to refer users to other sites on the World Wide Web and does not assume any responsibility for their content.

The provider or any other legal or natural person who participated in the creation and production of the website is not liable for any damage arising from the use of or inability to use information on the provider's website or for any errors or omissions in their content.

Q-BRICKS only has the option of withdrawing from the contract if the conditions for a material defect are met in accordance with the provisions of the Obligations Act. An essential error is considered to be an error in the essential characteristics of the product and all defects that are considered decisive according to the customs of the store or the intention of the customers and that the Q-BRICKS would not confirm or conclude the contract in case of knowledge. This also includes obvious price errors.

Q-BRICKS is not responsible for the content of product reviews written by visitors. The company reviews the opinions before publication and rejects those that are manifestly untrue, misleading or defamatory, but is not responsible for the information contained in the opinions and accepts no liability whatsoever arising from the information contained in the opinions.

Q-BRICKS reserves the right to make any changes to the terms of business, which will be published on their website as of the date of entry into force.

While we endeavour to represent the colours of our goods as faithfully as possible, we reserve the right to of deviation of colours shown in this online store from the actual colours of the goods. Accordingly, all pictorial representations are symbolic and as such do not guarantee the characteristics of the product.

The online store is owned by the company Q-BRICKS that also operates with the store. The content published on the website is the property of the company Q-BRICKS and its contractual partners and may therefore only be used for non-commercial purposes, whereby they must keep all copyright notices, and may therefore not be copied, reproduced or otherwise distributed without the permission of Q-BRICKS.

We accept no responsibility for any consequences arising from the use of the information published on this website or for the temporary inoperability of the website and, therefore, the online store.

We reserve the right to make daily changes to the content, price errors and wording. By using the online store, the customer confirms that he/she accepts and agrees to the terms and conditions described.

The responsibility of the Buyer and the company Q-BRICKS for damages shall be determined in accordance with the general provisions of the Obligations Code. The responsibility of Q-BRICKS for minor damages is completely excluded.

In the event of non-performance of the contract or negligence in the conclusion of the contract, breach of insurance obligations, consequential damages, damages caused by unlawful acts or due to any other reasons, the buyer shall not be entitled to claim compensation for damages.

17. Data protection and privacy

The personal data you provide will be used to manage your orders and will be stored in our IT system. We treat all personal data relating to our customers in accordance with the regulations concerning personal data protection. Third parties only have access to the personal data they need to perform their tasks and only during the processing of orders (payment, delivery). You can request a copy of all your personal data, including the version of the General Terms and Conditions that is or was in force at the time you entered into a contract with us, free of charge by emailing us at the following address info@q-bricks.com. For sake of privacy, we will only reply to the customer's email address that is stored in our IT system.

Your personal data and its collection, use and protection form an integral part of our company's General Terms and Conditions and can only be read in conjunction with these terms and conditions. We collect and process your personal data in accordance with applicable law and internal company regulations. We encourage you to read more about the protection of personal data in our Privacy Policy and Cookie Notice.

You can visit our online store without having to disclose personal information such as your name, address and email address, but you cannot make a purchase without disclosing personal information. However, some information is obtained automatically through the use of cookies, which are a standard tool in the online industry. The use of cookies and web beacons enables the identification of a specific IP address, the type of browser used by the website visitor and the visitor's general online activity. If you turn off cookies on your computer, you will not be able to make a purchase in the online store.

We need to collect some personal data for you to shop online. We do not pass on the information you provide to us to third parties, except for the purposes of processing the request (including obtaining quotes from our business partners), confirming the validity of the purchase and delivering the products. Q-BRICKS shall take all necessary measures to protect the confidentiality of personal data in accordance with applicable law and its internal regulations.

By purchasing from our online store, you expressly agree that the personal data you provide when ordering (name, surname, address, email address, telephone number) will be stored and used solely for the purpose of fulfilling your order, and that your email address may also be used for the direct marketing of the same or similar products or services as those you have purchased from our online store.

If you have only sent us an enquiry and ticked the box to request a quote, we will send you a quote to your email address. Again, we will use the personal data you provide (first name, last name, email address, telephone number and location of the plant are mandatory data while tax ID number is optional data) to fulfil your request and we may use your email address for direct marketing of the same or similar products or services as those you have purchased from the online store.

The online store provides all the necessary technological and organisational solutions for complete security of purchase. The transfer of sensitive personal and transactional data on the website is carried out in a secure mode using the SSL protocol (SecureSocketsLayer). The data is encrypted and transferred to the provider's server in a secure form. The system thus prevents anyone from intercepting personal and transactional data that customers send to the online store.

Secure authorisations and transactions with payment cards are provided and the brokerage service is provided by the Bankart payment platform. Card authorisations are performed in real-time with the immediate verification of data in the banking system.

17.1 Communication

Q-BRICKS d.o.o. will only contact the user via means of distance communication if the user does not explicitly object. Advertising electronic and/or text messages will contain the following components:

they will be clearly and unambiguously identified as advertising messages,
the sender will be clearly indicated,
various campaigns, promotions and other marketing techniques will be identified as such.

The conditions for participation in them will also be clearly defined:

will clearly explain how to opt-out of receiving advertising messages,
the user's wish not to receive advertising messages will be expressly respected by Q-BRICKS d.o.o.

User opinions/comments and product reviews written by customers are part of the store's functionality, which is intended for the user community. The provider allows the opinion to be written by any registered user of the store and the provider reviews them before the final publication. The provider will not publish opinions or contributions that are in any way offensive, obscene or, in the opinion of the provider, do not offer benefits to other users and visitors. By submitting an opinion or comment, the user expressly agrees to the terms of use and allows the provider to publish part or all of the text in all electronic and other media.

The provider has the right to use the content indefinitely and for any purpose that is in the business interest of the provider, including publication in advertisements or other marketing communications. At the same time, the author of the opinion declares and guarantees that they are the owner of the material and moral copyrights for the written opinions and comments and that they transfer these rights to the company Q-BRICKS d.o.o. indefinitely.

18. Governing law and legal jurisdiction

Any disputes will be settled amicably between the buyer and the seller. Q-BRICKS will make every effort to establish an efficient system for handling complaints and will endeavour to identify a person to whom the customer can contact by telephone or email in the event of a dispute.

The seller will acknowledge receipt of the complaint and keep the buyer informed of the progress of the complaint.

The agreement adopting these General Terms and Conditions was concluded in Ljubljana, Republic of Slovenia. If, despite other efforts, an amicable settlement of the dispute is not possible, all disputes arising out of the conclusion and performance of contracts in the online store or the use of services in the online store shall be settled exclusively in accordance with Slovenian law before Slovenian courts. All contracting parties, regardless of their actual geographical location, nationality or affiliation, agree to be bound within the context of this service exclusively by the laws of the Republic of Slovenia. Disputes relating to this agreement shall not be subject to the provisions of the UN Convention on Contracts for the International Sale of Goods.

FOR CONSUMERS:

The seller is aware of the disproportion between the economic value of the claim in the event of a consumer dispute before the courts and the costs incurred in settling the dispute itself, and that this is usually the main obstacle preventing the consumer from settling the dispute in court. Therefore, the seller will use its best endeavours to resolve any disputes amicably.

Q-BRICKS does not acknowledge any specific provider for out-of-court resolution of consumer disputes.

19. Severability

The invalidity or unenforceability of any provision of these General Terms and Conditions shall not affect the validity or enforceability of any other provision of these General Terms and Conditions. Invalid and unenforceable provisions shall be replaced by a legally valid and enforceable clause.

20. Industrial property rights

If you suspect that any of the following websites infringes one of your industrial property rights: www.q-bricks.com, www.mattoncini.com, www.bausteinchen.com, www.bausteinchen.de, please notify us by email info@q-bricks.com. In addition, we want to integrate all legal rules and obligations into Q-BRICKS to provide the legal service. If you feel that this is not sufficiently ensured, please inform us immediately by email info@q-bricks.com.

Last change to the General Terms and Conditions: November 2021

Q-BRICKS, trgovina, d.o.o.

Company registration No.: 8660611000

VAT ID No.: SI11971789 (subject to VAT)

Registered seat: Opekarska cesta 16, 1360 Vrhnika.

Business bank account No.: SI56 3400 0102 0541 244, Sparkasse, d.d.

Standard Classification of Activities: G46.900 – Non-specialised wholesale trade

The company is registered in the Court Register of the Ljubljana District Court.

Date of entry in the court register 15 June 2020

Telephone: +386 31 249 097